From Chaos to Governance in Higher Ed

The Sixth Sense of CX with NICE ENLIGHTEN

About This Ebook:


Higher ed IT has a variety of stakeholders. There are also many layers of complexity, from the school budget size and project scope to the level of anticipated traffic and support required. All these variables together make it hard to come up with one-size-fits-all solutions.


Thoughtful use of open source technologies and WebOps delivers governance and scalability to unlock high-speed digital innovation in higher ed. Regardless of the size of your team and budget, you can provide the same quality, reliability and flexibility to every stakeholder. The three institutions in this ebook each took a unique approach to evolving their IT departments and web teams. But their stories share some key commonalities that every successful plan needs

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