Yes, the Cloud Is a Catalyst;It’s Also a Competitive Benchmark

The Sixth Sense of CX with NICE ENLIGHTEN
The answer to the question, “Where should this application live? ”is always “It depends.” It depends on the end users (in particular, where they are), on the application architecture, and on regulatory constraints governing the application. It also depends on the total cost of ownership, flexibility, performance, and ‘righteousness’ offered by the various prospective application hosts. 

 

Approaching infrastructure strategy decisions from the perspective of the workload represents a significant shift for most enterprises. Brian Moynihan, chairman of the board and CEO of Bank of America explained it well: “We don’t need to own the hardware, we just need to find out who can provide the right way.”

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